Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ) – TrulyCart
🛒 Orders
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.
Q: Can I cancel or change my order?
A: You can cancel or modify your order within 12 hours of placing it. After that, it may already be processed.
Q: Will I receive an order confirmation?
A: Yes, you will receive a confirmation email immediately after placing your order.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We currently ship within the United States.
Q: How long does delivery take?
A: Orders are processed in 1–3 business days, and delivery usually takes 5–10 business days.
Q: Do you offer free shipping?
A: Yes! We offer Free Shipping on orders over $49.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email.
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards and secure payment methods available at checkout.
Q: Is my payment information safe?
A: Yes, all transactions are encrypted and processed securely through trusted payment providers.
🔄 Returns & Refunds
Q: What is your return policy?
A: You can request a return within 7 days of receiving your order.
Q: When will I get my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Q: What if I receive a damaged or wrong item?
A: Contact us within 48 hours with photos, and we’ll provide a replacement or full refund.
📦 Product & Support
Q: Are your products good quality?
A: Yes, we carefully select products to ensure quality and usefulness.
Q: How can I contact support?
A: You can reach us anytime at:
📧 support@trulycart.com
⏱ Response time: 24–48 business hours