Return & Refund Policy
Return & Refund Policy – TrulyCart
At TrulyCart, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items cannot be returned:
- Used or damaged items (not due to our fault)
- Items without original packaging
- Clearance or final sale items
Damaged or Wrong Items
If you receive a damaged, defective, or wrong item:
- Contact us within 48 hours of delivery
- Share clear photos/videos as proof
We will offer a replacement or full refund at no extra cost.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refund will be issued to your original payment method
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your card provider (processing time may vary)
If the issue persists, contact us.
Order Cancellation
Orders can be cancelled within 12 hours of placing the order.
After this period, the order may already be processed and cannot be cancelled.
Return Shipping
- Customers may be responsible for return shipping costs (unless the item is defective or incorrect)
- Shipping fees are non-refundable
Contact Us
For any return or refund requests, contact us:
📧 Email: support@trulycart.com
⏱ Response Time: 24–48 business hours